Jamshedpur
Careers That Create Impact - Work with FiveS Digital
Work that matters. Growth that's real. A team that feels like family. Your next career move starts here.
Current Openings
Customer Support Officer (CSO) - 10
Customer Support Officer (CSO) - 5
Hyderabad
Team Leader - 1
Udaipur
Team Leader - 2
Noida
Team Leader - 1
Hubli
Team Leader - 1
Hyderabad
Customer Support Officer (CSO) - 10
Udaipur
Customer Support Officer (CSO) - 5
Noida
Customer Support Officer (CSO) - 10
Navi Mumbai
Customer Support Officer (CSO) - 10
Hubli
Customer Support Officer (CSO) - 10
Bangalore
Benefits
Supportive, Fun, and Pet-Friendly
We mean it when we say we care, not just about deadlines, but about you. We’ve built an environment that blends productivity with personality. From flexible work arrangements and open communication to spontaneous celebrations and cultural events, we keep our energy high and our connections stronger. And yes, our furry friends are part of this joy too! With our pet-friendly workspace, you might find a Golden Retriever wagging its tail during a meeting or a cat quietly napping beside your desk.
Growth You Can Measure
With over 300+ internal promotions in the past few years and structured learning pathways, careers at FiveS grow faster and stronger. Whether you're starting as a CSO or stepping into a specialist role, we make sure your next step is always within reach.
A Workplace That Truly Cares
From our Gift of Time policy to support during emergencies, gender-neutral POSH, and wellness initiatives, we’ve built a culture where employees feel protected, respected, and supported, not just professionally but personally too.
Inclusion You Can See Every Day
As India’s first DEI-focused BPM center, we proudly have 40% women in leadership, 5% PwD representation, and growing LGBTQIA+ inclusion. Our offices are built with accessibility, safety, and equal opportunity at the core.
Work That Makes an Impact
Over 900+ careers have been built through our impact sourcing model, creating opportunities for tribal youth, women, and underserved communities. When you work here, you’re part of a company that changes lives while building world-class solutions.
A Culture That Makes Work Fun
Team huddles, festivals, rewards, and even pet-friendly zones, we keep the vibe energetic and supportive. With 3,500+ Fivesters and growing, you’ll always find a community that backs you and a workplace where you genuinely belong.
Learning & Development
At FiveS Digital, growth is a part of who we are. Through our in-house programs, RiSE and LEAP, we’re shaping future-ready leaders from every background and department. Whether you’re starting out or stepping up, these programs open doors to learn, lead, and level up, because at FiveS, every career deserves a runway.
RiSE Program
Our in-house program designed to upskill entry-level CSOs, preparing them to grow, lead, and shape the next chapter of FiveS Digital’s success.
LEAP – Leadership Development Program
LEAP is FiveS Digital’s flagship in-house initiative focused on shaping future leaders and strengthening our succession pipeline.
Policies
POSH Policy
Our gender-neutral POSH policy safeguards everyone from any form of harassment, ensuring a workplace built on safety, respect, and dignity.
Whistleblower Policy
Our Whistleblower Policy empowers everyone to speak up with confidence, ensuring every voice is heard, protected, and respected.
Gift of Time Policy
Our Gift of Time policy allows employees to share their paid leave with teammates in need, supporting rest, recovery, or family care during medical emergencies.
Pet-Friendly Policy
Our Pet-Friendly policy lets employees bring their pets to work, because every wag and purr makes the day brighter.
AWARDS & RECOGNITIONS
IAOP – Impact Sourcing Champion
Recognized by IAOP as an Impact Sourcing Champion, spotlighting our long-term commitment to purpose-driven hiring and inclusive employment.
Everest Group CXM PEAK Matrix – Aspirant
Featured as an Aspirant in the Everest Group CXM PEAK Matrix APAC, showcasing our growing leadership in next-gen CX management.
IAOP – Company to Watch
Featured by IAOP as a Company to Watch, reflecting our innovation, execution excellence, and future-ready delivery capabilities.
Everest Group CXM PEAK Matrix - Major Contender
Recognized by Everest Group as a Major Contender in the CXM PEAK Matrix APAC, reaffirming our strength in delivering high-impact CX solutions.
Everest Group Data Annotation & Labelling PEAK Matrix – Major Contender
Ranked as a Major Contender in Everest Group’s DAL PEAK Matrix APAC, highlighting our excellence in data annotation and AI-ready training datasets.
NASSCOM SME Inspire Award – Delivery Excellence
Winner of the NASSCOM SME Inspire Award for Delivery Excellence, recognizing our commitment to quality, performance, and operational rigor.
NASSCOM Excellence in Delivery & Inclusion
Awarded the NASSCOM Excellence Award for Delivery and Inclusion, reaffirming our unique blend of performance excellence and inclusive growth.
NASSCOM DEI Champions
Featured among NASSCOM’s DEI Champions, acknowledging our leadership in building inclusive and equitable workplaces.
NASSCOM SME Inspire Award – Outstanding HR Practices
Honored by NASSCOM for Outstanding HR Practices, celebrating our people-first culture and progressive workforce policies.
Global Impact Sourcing Coalition
Proudly recognized by the Global Impact Sourcing Coalition for driving sustainable employment and measurable social impact through our hiring practices.
Asia Outsourcing Leadership Awards – Social Change Agent
Winner of the Asia Outsourcing Leadership Award for Social Change Agent, recognizing our impact sourcing model and community transformation efforts.
PARTERNSHIPS
NavGurukul
Opening career doors for tech-trained women students from underserved communities, turning their coding and digital training into real job opportunities.
Testimonial
Geeta Chauhan - Deputy Manager (Operations)
I joined FiveS Digital in 2020, when the world was full of uncertainty — but this place quickly became my constant. Starting as a CSO, I grew into a Team Lead, then Senior TL, and today, I proudly lead as an Assistant Manager. Every role and every challenge pushed me closer to my goals, backed by leaders who trusted and guided me. What makes FiveS special is the support, people who listen, encourage, and help you grow.
Tameem Ansar - Assistant Manager (Human Resources)
I began my journey with FiveS Digital in 2018 as an MIS Executive, building my base in analytics and reporting. Over time, I moved through Compliance and Corporate MIS, learning to drive efficiency and accuracy. In 2023, I stepped into the BHR team, focusing on employee engagement and grievance handling. From MIS to BHR, every step has shaped my growth and strengthened my purpose.
Manjula Pujar - Deputy Manager (Operations)
My journey with FiveS Digital began in 2019 as an Assistant Manager with over a decade of experience, but nothing quite like this. The process I joined had just 45 people, and we were tasked to scale to 150. It was fast, demanding, and full of learning. What made it special was the trust, leaders who backed you and teammates who believed in you. That trust helped me grow, and in 2022, I stepped into the role of Deputy Manager, leading with purpose and pride.
Tarandeep Singh - Sr. Team Leader
I joined FiveS Digital five years ago chasing one chance to turn things around. What I found was a place that kept meeting me halfway, supporting me even when I doubted myself, pushing me to take ownership, and creating space to grow from agent to Sr. Team Leader. There was no magic formula, just honest feedback, real opportunities, and a culture where you go the extra mile. The journey taught me that growth shows up in how you bounce back and bring others forward with you.
The Ten Year Club
I started my journey with FiveS Digital in 2012 as a Data Entry Operator and grew through multiple roles to become a Manager in the Solutions Department. Over the years, I’ve led 100+ member teams, managed 50+ projects, and contributed to automation, data annotation, and content moderation initiatives. From streamlining processes with UiPath and building AI-driven solutions today, my focus has always been on delivering quality, innovation, and value for our clients.
Rakesh Yadav - Manager (Solutions)
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