You never know what's coming around the corner
-services-peak-matrix®-assessment-2024.jpg)
We are excited to announce that FiveS Digital participated for the first time in the prestigious Everest Group's APAC Customer Experience Management (CXM) Services PEAK Matrix® ..
Introduction: - We are excited to announce that FiveS Digital has been recognized as a major contender for Data Annotation and Labelling (DAL) Solutions in the AI/ML PEAK Matrix® Assessment 202..
Introduction Data annotation is the process where humans label data so that machines can understand it. Think of it like teaching a child to recognize shapes by pointing and naming them. In the dig..
Customer Experience (CX) is one of the most critical factors that determine the sustained success of a company. Contact centers play a vital role in delivering excellent customer service, but the proc..
Introduction: The CX industry has evolved tremendously, thanks to the rise of technology. One trend that stands out in this ever-changing landscape is the integration of artificial intelligence (AI..
In today's rapidly evolving digital landscape, customer experience has become a focal point for businesses seeking a competitive edge. The traditional concept of customer experience, with call cen..
Businesses spend a lot of money on winning new customers and, more importantly, retaining the old ones. A great Customer Experience (CX) strategy is no longer optional in today's competitive busin..
With the booming Fintech industry and everchanging technology, organizations must constantly evolve and move before their competition. That is where outsourcing plays a major role; they facilitate com..
Over the years, healthcare has become one of India’s largest sectors, both in terms of revenue and employment. The healthcare and pharmaceutical sector in India had merger & acquisition acti..
Data annotation is a crucial aspect of machine learning and artificial intelligence. It involves the process of labeling data to make it usable for algorithms. In other words, data annotation is the p..
Insurers have become accustomed to the marketing realities of low premium growth and rising losses costs over the years. The insurance industry is now at an inflection point, where emerging technologi..
The pandemic has caused a major shift in consumer behavior, and the business landscape is forever changed. Every organization must deliver exceptional customer experience management in addition to its..
Digital technology alone is not enough to guarantee customers' happiness. FinTech investing in digital technologies has developed comprehensive customer experience solutions to increase customer l..
We live in a digital world, where learning and using various digital tools is essential. Being more productive and managing your time is easier with the right technology. A study found that 85% of ph..
The rise of digital technologies such as the Internet of Things (IoT), Big Data, Artificial Intelligence (AI) as well as Machine Learning (ML) has created a new environment for healthcare. An entirely..
Automating healthcare could benefit many aspects of the industry. Many aspects of healthcare have been significantly affected by automation, ranging from patient care to an efficient supply chain. ..
We've read about the significance of the data annotation component in machine-learning and Artificial Intelligence (AI) modules for a long time. Healthcare AI benefits health professionals and pat..
It is predicted the majority of all purchases are expected to be on the internet by 2040. eCommerce is opening up the door for countless entrepreneurs. But on the other hand, India has t..
The global retail market was expected to be around 26.7 trillion U.S. dollars by 2022 compared to 24.8 trillion U.S. dollars in 2019. With more customers purchasing online and issues like late delive..
80% of consumers abandon their shopping cart because of bad customer experience and switch to a different e-commerce business that meets their expectations. However, after facing bad Customer Experien..
88% of online consumers are less likely to return to a site after a bad experience Every customer wants an individual experience. An era of experience economies has begun. Today's customers dont ..
We are still looking ahead to the robotic soldiers, cars, maids, and housekeepers that pop civilization pledges us every year. Instead, robots powered by artificial intelligence are evolving into an e..
Today's banks face a double challenge like urging customers and new prospects. 69% of customers who intend to quit their bank state that it was due to lacking service rather than poor products (Te..
In 2025, 463 exabytes of data will be created every day, equivalent to 212,765,957 DVDs! I am awestruck, aren't you? What if I said there's more to it. The majority of the data is unstructure..
Imagine you have ordered something and you have been waiting for that product to deliver, which is really important for you to reach on time. It should arrive on the date of delivery, it was supposed ..
It is challenging to find customers for any firm. Once you have found them, it is not easy to hold healthy relationships. Building a relationship with the customer is not as easy as you think. ..
Imagine if a customer walks into any shop for the first time, and the salesman is impolite in any way, perhaps ignoring him and busy doing some other work. Would you still be interested in that partic..
With Industry 4.0, CX has become the most crucial aspect for any business to compete in a market. The business leaders know this as 89% of organizations believe better CX is a competitive advantage. B..
According to research, we have discovered that medicine and healthcare enter a Fourth Industrial Revolution of constant automation and the purpose of active technologies Artificial Intelligence (AI) h..
Have you heard what the IDC is saying about the future of DevOps? Your mind will be blown just reading the numbers - the DevOps market is expected to grow from $2.9 Billion to a whopping $8 b..
According to the latest report by Statista, as of 2021, finance was one of the most popular functions that leveraged shared service centers with 90% of operations performed, followed by IT & HR at..
Quality is one of those important factors that define the success of work. Quality is the level at which a set of built-in characteristics of a product or service fulfills the user’s requ..
Studies, research, and reports from all over the globe have revealed that CRM has improved customer retention by 27%. Customer Relationship Management (CRM) is the strategy of managing the cust..
With the outbreak of Covid-19, almost every organization witnessed a drastic shift in their working structures. Companies were forced to adopt remote working models and adhere to government regula..
Phone, SMS, Email, Apps, Website, Social Media - These are the endless channels used to interact and deliver a quality experience. Years ago, there were only two modes of communicatio..
“Do what you do best and outsource the rest.” Peter Druker There are various activities that a company has to undertake - Ranging from back-end operations like payroll and document ..
Try searching Google for “the best contact center solution”, you’ll be bombarded with over 3,97,00,00,000 results. Choosing one that meets all your business requirements see..
Hi! What can I do for you today? Sounds familiar, right? That's how Alexa, Siri, and Google Assistant greet you every day when you need assistance dialing a number, sending a text, or playi..
In the wake of Covid-19, the entire world is transcending to a digital platform in order to stay connected with their customers. Some say the changes due to Covid-19 are temporary, and things will go ..
Did you know that, on average, a Tesla car generates 2-5 terabytes of data every week? Each car contains 8 cameras that collate different types of information ranging from GPS, traffic, weather, ob..
Overall CRM BPO market size is currently US$ 86Bn+. These stats clearly show that organizations all over the globe have started realizing the value and power of BPO partners. Business process outso..
In recent years,Robotic Process Automation also known as RPA has managed to gain substantial attention under various verticals. Since there are a number of advantages of RPA software, the corporate wo..
The world is constantly marching towards a better tomorrow owing to the rising technological innovations. Be it artificial intelligence or machine learning, each step streamlines the trajectory of bus..
Digital Transformation has seen accelerated growth in recent times by fundamentally changing the way businesses operate and deliver value to customers. RPA/IPA is turning out to be one of the most wid..
In this technology-dominated era, Robotic Process Automation (RPA) has emerged as a great solution to key business efficiency problems across Industries. Manual data entry and repetitive tasks are tim..
With Artificial Intelligence (AI) and Machine Learning (ML) adoption on the hike, Data Annotation is also skyrocketing. Compared to just a few years ago, Data annotation has grown into much a lar..
How we enable you to work effectively with AI/ML/NLP algorithms? Most company heads agree that Artificial Intelligence (AI)/Machine Language (ML)/Natural Language Processing (NLP) can improve their..
Globalization and technological innovations have expanded the realm of outsourcing projects from traditional services like HR, technology, and accounting to more dynamic ones like healthcare, trav..
The process of automating business operations with the help of robots to reduce human intervention is said to be Robotic Process Automation(RPA).. Combining RPA with AI and ML For some, this lat..