Journey
We started operations with a team of just 12 people Initiated the first digitization project for membership enrollment
Our Journey
-
2009
- Starts operations with a team of 12
- First digitization project for membership enrollment
-
2010
- First domestic contract in telecom sector - for Document Management
- First international back office project commissioned
-
2011
- First Call Centre Project with Getit Info services
-
2012
- Team size reached 100
-
2013
- Second big international project commissioned
-
2014
- Social Change Agent Award by ASIA BPO SUMMIT
-
2015
- First government call center project
- Featured in Your Story and Yo Success!
- Expands to 3 cities
- NASSCOM member
-
2016
- Covered in DNA India
- Team ~200
- Certified by NSIC for MSME
-
2017
- ISO 9001:2015 & ISO 27001:2013 certified
- Expands: Hubli 100 seats (Q1), Udaipur new 100 seats (Q3)
- GAP (Global Action on Poverty) Changemaker
- Team ~350
-
2018
- Partnered with GISC for Impact Sourcing
- JV with JSWL for Women empowerment
- Added the 5th and 6th centers
- Team Size – 700+
-
2019
- Partnering with Kofax to provide services around Digital Transformation and gradually RPA
- Team Size – 1000+
- 7th Delivery center
-
2020
- Awarded “The company to watch out for in 2020” & "Impact Sourcing Champion" by IAOP
- Strategic Partnership with industry leaders for Data Science, ChatBots & CRM services
- New delivery center in Bhopal (MP)
- Developed and implemented Work From Anywhere (WFA) solution
-
2021
- Certified By Women Owned Business
- New Corporate Office Setup in Udaipur
- Team Size 2000+
-
2022
- First tier 1 delivery center setup (B’lore)
- First financial program started (CoinDCX)
- New delivery centers launched at Bhopal, Varanasi & Mohali
- Bhopal and Varanasi - new delivery centers added
- Team Size 3000+
- 1000+ employees at the Udaipur centre
- Launched India's first diverse & inclusive BPM delivery centre at Navi Mumbai
- Partnered with Roth Automation (USA) to strengthen digital transformation
-
2023
- Saas : (Agent Assist) Launched.
- 2 Customers acquired, 650 licenses $100k ARR
- Revenue: $5.4 Million + $1.7 Million (temp revenue)
- ISO 9001 + 27000 certification from BSI.
- Team Size 3000+
- Nasscom Awards
-
2024
- Nasscom Awards for Delivery Excellence in BPM.
- Nasscom Awards for Outstanding HR Practices.
- Recognized by Everest group as a 'Major contender' for Data Annotation & Labeling (DAL)Solutions PEAK Matrix
- Recognized by Everest group as an 'Impact Sourcing Specialist'
- Recognized by Everest group as a 'Aspirant contender' for Customer Experience Management (CXM) Services PEAK Matrix
Founded in August 2009, FiveS Digital aims to minimize unemployment from the underprivileged section of our society. We initiated our first domestic project in the telecom sector for document management, and we never looked back. Soon after, the company expanded its service portfolio and geographical coverage to become a leading IT business service provider with a global presence.
Over the years, FiveS Digital successfully put down roots in India and the USA. We started with a team of 12. After 15 years of our journey so far, we have an employee base of 3500 and counting. This expansion has been significant to the success of FiveS Digital. What started as a BPO company has now transformed into a contact center service and solution company with technology-powered applications and software deployed all over the globe. We look forward to delivering quality business solutions and services to every sector and industry while focusing on supporting the underprivileged sector of society.