When Handling Customers, Speed is of Essence

Our services may read cloud contact center solution, but we also deliver high NPS and excellent customer satisfaction.

Contact Center Solutions

Our services Your call center personnel is expected to do much more than simply answer their phones. They'll be required to collect customer information, interact across different channels, maintain a more meaningful relationship, and offer email or chat support. This is why you need an omnichannel contact center solution that can help bridge the gap between your agents and customers.

Our one-view contact center software allows your agents access to customer information without having to switch between channels. By delivering consistent and integrated call center services through various channels, we ensure that your customers' experience journey is nearly perfect.

So are you ready to maximize your productivity and resource allocation without overburdening employees? Get in touch with us TODAY!

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Call Center Solutions For You

Our contact center solutions & services includes

Inbound/Outbound Interactions

Ranging from calls, LIVE web chat, email to text, we handle all inbound/outbound customer interactions.

24*7 customer support

Our call center solutions ensure that your customer service is up and available 24*7.

Regional Language Support

Match the local culture and lingo by choosing our contact center solutions that offer multilingual call support

Call Quality Control

Based on a checklist defined by you, we set a foundation for call quality evaluation, ensuring every interaction is as per company standards

Predictive Dialer

A self-service, agent-assisted, and fully automated predictive dialer with necessary alerts and actions to minimize idle time

CRM Integration

Enhance customer experience through improved monitoring capabilities incorporated by our CRM integration softwares
Machine Learning

Predictive routing based on ML to ensure that your customer doesn't feel like he/she is interacting with a bot.

Virtuality

Our USP: FiveS Digital’s omnichannel contact center boasts of AR and VR, which simply means “video customer support”.

IVR Support with Voice Bot

We curate IVR with customer experience in mind so you can solve customer queries and problems without human intervention

Chat and Email Support

FiveS Digital has great expertise in delivering verbal and written chat support services across various business verticals

SLA and Compliance

Be assured that the SLA is set according to the state’s compliance requirements, including all payments and productivity standards