Turn Quality Into Your Competitive Advantage
Boost quality standards, meet the compliance requirements, and maintain customer satisfaction with a technology-driven QMS software by FiveS Digital.
Quality Management System (QMS) Software
Successful organizations are measured on the quality standards of their products. FiveS Digital’s quality management system allows you to take control of your contact center and reduce risks, inefficiencies, and leakages. Furthermore, our scalable and agile QMS software will enable you to stay up-to-date with the latest industry standards and program expectations.
So whether you want to perform a detailed root cause analysis or conduct a quality audit, our quality management system software can help you achieve all your quality management goals.
QMS Service & Solutions
Our digital first approach to quality
-
Smart Dashboard
Review audit tasks, view & generate reports, real-time access to data - all with our one-view dashboard.
Auto/Manual Sampling
Every business has different measuring standards. Define the sampling methods and maintain quality your way.
Call scoring
Our NLP/AI/Ml-driven scoring system rates the calls so you don’t have to scour through thousands of customer calls.
Actionable Insights
Improve your NPS/CX score by gaining actionable insights from our quality management system.
Transparent Evaluation
A system-controlled transparent evaluation process that dramatically reduces the bias quotient.
Pre-configured Categories
For a personalized experience, we offer customizable categories based on your business requirements.
Compliance Management
A digital, automated, and connected QMS software to accelerate compliance and elevate your quality across the product life cycle.
-
Internal Audits
Focus on product quality by automating critical processes like quality checks, document training, supplier management, etc.
Training Record
From routing, tracking to follow-up and escalations, our QMS software can significantly improve your training programs.
Briefing updates
Stay up-to-date with the latest changes in the process with our state-of-the-art briefing system.
Cloud-based Deployment
Quality is in the cloud. Fully digitize and consolidate your paper-based document system with our on-premise deployment.
360° View
Quality, documentation, project analysis, team communication - everything is built right in our QMS software’s DNA.
Quality Auditor
Your own personal, digital quality auditor can help identify gaps, measure your process’s progress and effectiveness.
Dispute Management
With our effective compliant process system, dispute management will be a thing of the past.
QMS Software
Sampling
- Unbiased samples as sample selection is done by Quality Managers and not picked by QAs.
- Samples that are selected for auits based on ACHT/ Call driver/ as per the business required done by randomizer.
Productivity
- Agents can check their individual CQ scores & no. of audits done real time.
- Easy tracking on Evaluation time taken to audit calls by QA, which helps track the A productivity. Improvement of approx. 30-35%
Feedback
- 100% feedback assurance
- QA can record voice feedback on every call
- Evaluation of coaching
- Close looping of disputes
Reporting
- Automated scores available which makes agents/supervisors aware of current performance.
- Ensures accuracy of data as all manual interventions are removed.
