Should be from BPO Background. 2yrs Minimum relevant experience required, Minimum Qualification-Graduation

• Leadership and Strategy: Develop and implement departmental strategies aligned with the overall organizational objectives Provide visionary leadership to inspire and motivate team members Foster a culture of innovation, collaboration, and excellence Team Management: Recruit, train, and mentor a high-performing team Set clear performance expectations, conduct regular performance evaluations, and address performance issues as needed Promote professional development and growth opportunities for team members Operational Excellence: Ensure efficient day-to-day operations of the department Monitor key performance indicators (KPIs) and implement improvements for enhanced productivity and quality Identify and address operational challenges to ensure smooth workflow Collaboration: Collaborate with other departments and cross-functional teams to achieve common goals Foster effective communication and collaboration across the organization Build strong relationships with internal and external stakeholders Budget and Resource Management: Develop and manage departmental budgets Optimize resource allocation to maximize efficiency and achieve financial targets Risk Management: Identify potential risks and develop strategies to mitigate them Ensure compliance with relevant regulations and industry standards Reporting and Analysis: Prepare and present regular reports to senior leadership on departmental performance Conduct data analysis to inform decision-making and continuous improvement