Should be from BPO Background. 2yrs Minimum relevant experience required. Experienced in Email & Chat Process. Excellent communication skill required

• Minimum of 1-2 years of experience in a quality assurance role, with a strong understanding of quality control processes and methodologies. Proficiency in quality assurance tools and software Effective communication and interpersonal skills. Identify opportunities for process improvements and contribute to the development of strategies to enhance overall quality. Prepare detailed reports on quality metrics, test results, and inspection findings. Maintain comprehensive records of quality assurance activities and documentation. Conduct regular audits and inspections to ensure compliance with quality standards and regulatory requirements.