● Graduate in relevant field. ● Min 1-2 years of required as an Assistant Manager Training in any BPO ● Professional & committed to work. ● Complete knowledge of the training domain. ● Fluent communication in English and Hindi ● Should be good at people and people management. ● In-depth knowledge of performance metrics ● Strong data analysis skill ● Candidate should be aware of all Team Leader / AM KPI metrics and calculations ● Flexible in 24x7 working atmosphere ● Should have good knowledge regarding all sorts of training tools, methodology/feedback delivery/BQM/TNI & etc. ● Able to understand the instructions & able to convey the same to users. ● Good Communications Skills ● Should be from BPO Background

• Role & responsibilities ● Effective communication and interpersonal skills. ● Prepare detailed reports on training attendance, training dashboard and TNI report. ● Conduct regular audits and inspections to ensure compliance of NHT batches and OJT batches · ● Working Window – Rotational shifts & Rotational weekly off ● Should be good at people and people management. ● Candidate should be aware of all KPI metrics and calculations