About the Client

Client is an Indian lifestyle retailer for beauty, wellness, and fashion products. The client has multiple platforms and touch points ranging from web to mobile platforms.

Challenges

• Dealing with multiple files and huge volumes of data generated on a daily & monthly basis.
• Multiple variations for report generation and data updation added criticality to the process.
• Pre-condition check prior to report generation and change of process flow based on pre-condition decisions.
• Extracting multiple reports from multiple sources and consolidating files dynamically.

Solutions

• For report generation, a software bot was scheduled to launch a dedicated URL and log in to the portal.
• Post logging into the portal, the bot would navigate various tabs to select reports in scope.
• The bot would then generate the required reports, perform various validations, downloads and consolidate them.
• Post consolidation the reports to be sent to the key stakeholders as email attachments.

Result

• Turnaround Time Reduction – Turn around time of report generation was reduced by 80%.
• Accuracy – Bot acted exactly as per the business rules with all the actions with 100% accuracy.
• Cost and Resource Optimization – Software bots helped in reducing manual intervention as well as cost savings. Efforts saved ~1000+ manhours in a week.