About the Client
Our client is a government-based organization, which is committed to systematic urban development and provides transparent and better services to the citizens.
Challenges
- Multiple manual documentation work for appliers
- Customer dissatisfaction due to delay in ETA and multiple visits/follow ups to development office
- Scope of digital revolution in the field of public services and solution for five core services to its citizen
- Creation of Property ID
- Mutation of Properties
- Lease Exemption Certificate
- Building Plan Approval
- Subdivision and Reconstitution of Properties
Solution
- Established end to end “Doorstep Service Management System” which includes call centre, Filed-Operations, CRM-digital documentations (data collection & digitalisation)
- Enabled E-Assistant services for citizens
- Complete Digital Documentation
- Enquiry System – Complaint and Grievance Handling
Result
- Handled 650+ request and closed 434 till date
- Achieved 100% CSAT
- Saved average time upto 40%
- 100% secure Payment Transaction